Product Care

It is highly recommended that any spillages of common household items such as tea, coffee and wine are cleaned up immediately with a clean, lint-free, damp cloth. If required, a small amount of non-bleach, non-abrasive liquid cleaner can be applied to the cloth or surface. It is far easier to clean up spills such as these as and when they happen before they become dried-in and stubborn.

Water splashes should also be cleaned up. If water splashes are left to dry naturally, over time, limescale deposits could form, interrupting the beauty of the granite. The table top can be dried off with lint-free cloth towels.

Some items harden as they dry, becoming more difficult to remove from your table top. To help remove this kind of spillage, firstly remove any excess with a blunt plastic scraper. Please ensure nothing sharp is used, as this could scratch and damage your granite table top.

A damp, lint free cloth can then be used with a small amount of non-bleach, non-abrasive liquid cleanser to remove any remaining marks. The table top can be dried off with lint-free cloth towels.

Some Oils, Chemicals, Dyes and solvents can permanently damage your Rivelin Granite table top.

If you do spill any of these types of items onto your table top, BLOT it up IMMEDIATELY with a clean lint free cloth. Do NOT wipe as this is likely to cause more damage to the table top area. Once the spill has been removed, rinse the affected area with plenty of clean water and dry with a clean towel.

AVOID using stripping agents, grease removers, caustic soda or products that have a pH value above 10. Do not use solvents that contain Dichloromethane, Choromethane or Methylene Chloride.

Please note that oils and dyes capable of staining your Rivelin Granite table top can be found in common food stuff, particularly in Chinese and Indian cuisines. Please do not allow spillages from these types of food stuff to remain on the table top for any prolonged amount of time.

Although your Rivelin Granite Table Top will withstand moderate degrees of heat, we recommend the use of pan stands and trivets. Do not place hot objects directly onto the granite. The Rivelin Burner has been tested within your granite table top to ensure it does not affect it.

Avoid dropping your granite. When installing or maintaining your product, ensure the appropriate number of people lift the table top using the correct equipment, please refer to your specific table user manual for more information.

Avoid hard knocks and “Shock Impacts” directly on to your granite. This can cause Fractures and chipping.

Do NOT stand or sit on your table top, whilst it is very strong, it can crack causing damage not only to the table but also the surrounding area and yourself. Rivelin gas fire tables are NOT seats and are not designed to withstand heavy weights.

Do NOT use a Knife or other sharp objects directly on the granite surface. You should also avoid dragging heavy items across the surface. Scratches are very difficult to polish out of the granite.

It is recommended that your Ceramic table top is cleaned on a regular basis by using a non-abrasive sponge, a pH balanced detergent, and warm water. This will remove the majority of stains and grime.

As part of Routine cleaning, it is highly recommended that any spillages of common household items such as tea, coffee, and wine are cleaned up immediately with a clean, lint-free or non-abrasive sponge or cloth.

For more difficult spills diluted bleach, rubbing alcohol, acetone or lacquer thinner can be used, however, these should not be left on the table top for any extended period of time.

Some items harden as they dry, becoming more difficult to remove from your table top. To help remove this kind of spillage, firstly remove any excess with a blunt plastic scraper. Please ensure nothing sharp is used, as this could scratch and damage your ceramic table top. Warm water and household detergent can be used to wipe away any remaining marks.

As you scrape away these hardened stains you may find that marks are left behind by the scraper. These can be polished off with soap and warm water or a small amount of glass cook top cleaner.

Rivlin’s ceramic table tops are stain proof to the majority of household cleaners, however, you should avoid exposing your Rivelin Ceramic surface to strong cleaning chemicals and solvents for an extended period of time.

Some Oils, Chemicals, Dyes, and solvents can have more of a permanent effect on your ceramic table top. If you do spill any of these types of items onto your table top, BLOT it up IMMEDIATELY with a clean lint free cloth. Do NOT wipe as this is likely to cause more damage to the table top area. Once the spill has been removed, rinse the affected area with plenty of clean water and dry with a clean towel.

AVOID using stripping agents, grease removers, caustic soda or products that have a pH value above 10.

Please note that oils and dyes capable of staining your Rivelin Ceramic table top can be found in common food stuff, particularly in Chinese and Indian cuisines. Please do not allow spillages from these types of food stuff to remain on the table top for any prolonged amount of time.

Although your Rivelin Ceramic Table Top is extremely resistant to large fluctuations in degrees of heat, we recommend the use of pan stands and trivets. Do not place hot objects directly on the table top, heat can be transferred from the hot object on to the Ceramic and may cause burning. The Rivelin burner has been extensively tested with your ceramic table top to ensure that the ceramic is not affected.

Avoid dropping your Ceramic. When installing or maintaining your product ensure the appropriate number of people lift the Tabletop using the correct equipment, please refer to your specific table user manual for more information.

Avoid hard knocks and “Shock Impacts” directly on to your ceramic table top. Although ceramic table tops offer impact resistant, a hard enough knock can cause fractures and chipping.

Do NOT stand or sit on your table top. Whilst it is very strong, it can crack causing damage not only to the table but also the surrounding area and yourself. Rivelin fire tables are NOT seats and are not designed to withstand heavy weights.

Do NOT use abrasive, acidic or caustic cleaners. At best, the colour of the ceramic may begin to dull.

Do NOT use a Knife or other sharp objects directly onto the ceramic surface. You should also avoid dragging heavy items across the surface. Although Rivelin’s ceramic is scratch resistant, it is possible to scratch your ceramic table top.

All grades and finishes of stainless steel can stain and discolor under certain circumstances. To support corrosion resistance, the steel must be kept clean.

To remove dirt and grime you can wash your Rivelin product with a mild detergent and warm water. You should then rinse this off with clean water and wipe the surface dry with a lint free cloth following the brushed polish lines to keep the steel looking at its best.

To remove fingerprints, oil or grease marks from your fire’s base, polish off with a lint free microfiber cloth and soapy, warm water. Then rinse with clean water and wipe dry with another lint free cloth following the direction of the brushed polish lines. Alternatively, you can use an organic solvent such as ethanol instead of soap and warm water to make cleaning off these marks easier.

Tables Powder-coated in Rivelin’s architectural outdoor coatings requires less maintenance than an bar metal finish. However, they should be kept clean and free of dirt. The best method of cleaning is regular washing of the coating using a solution of warm water and a non-abrasive, pH neutral, detergent. A soft lint free cloth, sponge or soft natural bristle brush should be used to scrub the surface of the coated base to remove dirt.

The base should be thoroughly rinsed to ensure all cleaning residue and solution has been removed. Dry lint free cloths or towels can then be used to dry the base.

Please Note: Although our specially formulated architectural powder coats are resilient to all weathers, if during cleaning you notice an area where the coating has blistered away from the Steel, DO NOT scrub this area. Chipping the powder coat will allow water in behind the coating potentially causing it to delaminate.

All grades and finishes of stainless steel can stain and discolour under certain circumstances. To support corrosion resistance, the steel must be kept clean. Luckily, cleaning stainless steel is relatively straightforward. You can wash it with a mild detergent and warm water, followed by rinsing with clean water. Wipe the surface dry following the brushed polish lines to keep the steel looking at its best.

To remove fingerprints, oil or grease marks, polish off with soap, warm water and a lint free microfiber cloth. Rinse with clean water and wipe dry with another microfiber cloth following the direction of the brushed polish lines. Alternatively, you can use an organic solvent such as ethanol instead of soap and warm water to make cleaning easier.

Follow this process for the brushed stainless steel lid that is supplied with your Rivelin Gas fire table and any bare stainless steel trims found on your product such as the one around the burner tray.

Note: if you have purchased the Dubai or Lisbon fire table the 316 stainless steel skirt located around the base will also need treating in this way.

When looking at the corners or edges of regular toughened glass, you’ll see a slight green tint which is more obvious the thicker the glass is. Our low-iron glass doesn’t have this tint and doesn’t dull or distort the light that will come from your fire. To retain this property, you have to ensure the glass is regularly cleaned and streak free.

When cleaning glass a solution of 50% vinegar and 50% water in a spray bottle is great for cleaning, while removing streaks. Just spray it on the glass and wipe with a soft cloth. You may need to dry the glass afterwards with a microfiber cloth.

If you’re using soap, go easy on the suds, this can leave behind marks and residue. Also, do NOT use paper towels, they not only leave streaks but can leave lint behind aswell. If you’re using soap and water, dry off with a lint-free microfiber cloth.

DO NOT ATTEMPT TO CLEAN THE BURNER OR FUEL BED WHILST IT IS STILL WARM. THE FUEL BED WILL REMAIN WARM FOR SEVERAL HOURS AFTER USE.

1. Turn OFF the gas supply, either at the Valve for domestic gas supply or at the top of the bottle for cylinder gas supply.
2. Remove all of the gravel fuel bed and clean off any soot deposits. Use warm, soapy water and a stiff brush. Rivelin’s burner is specially designed to provide clean combustion and so these deposits are likely to be minimal. Once ceramic gravel has been cleaned it is important to dry it off before replacing.
3. Clean the burner and ensure the gas port holes are free from dirt and blockages, use a vacuum cleaner if necessary.
4. Ensure the pilot light assembly is free from dirt and blockages, use a vacuum cleaner if necessary.
5. Clean the valve enclosures and the burners trim with a damp soapy cloth, then dry, to prevent corrosion.
6. Replace the clean Ceramic gravel onto the burner plate.
7. Check the pilot light area for blockages and ensure the ceramic gravel is not in the way.
8. Turn ON your gas supply and test your burner.

Note: Rivelin recommends that a thorough cleaning of both the burner and any other stainless steel parts is performed before your Rivelin product is covered and stored for any long period of time. Abrasive or corrosive cleaners should never be used when cleaning any aspect of the burner.

Although all parts of the Rivelin Burner are shower proof, we recommend that the Burner is covered whilst not in use. This can be done with the supplied burner lid and all weather table cover that is available with your Rivelin product. Should an uncovered burner be subject to rain, the burner must be checked to ensure that the burner ports, pilot light, and ignition area are clean and clear of water before attempting to light it. This may mean allowing your burner to dry out before attempting ignition.

It is further recommended that though the winter months or long extended periods of non use, your gas fire table is isolated from the gas supply and extra precautions are taken to ensure it is kept dry.

As a precaution, when the appliance has not been in use for a long period of time, cleaning the injector and aeration is recommended in addition to a routine cleaning.

DO NOT ATTEMPT TO SERVICE THE BURNER WHILST IT IS STILL WARM. THE FUEL BED WILL REMAIN WARM FOR SEVERAL HOURS AFTER USE.

The following notes are ONLY for use by a qualified gas safe engineer, do NOT attempt to service your Rivelin burner yourself:

1. Turn OFF gas at supply, either on top of the cylinder for bottled gas or at the valve for domestic gas.
2. Detach from the supply.
3. Check the supply hose for damage.
4. Remove all Gravels (please be aware that the gravels remain warm for a couple of hours after use).
5. Check under the burner, make sure aeration holes and injector are not blocked.
6. Clean the burner and make sure the gas ports are free from dirt.
7. Verify correct burner functioning.
8. Reconnect the gas supply.
9. Perform a soundness check.
10. Replace gravels and distribute evenly.
11. Turn OFF gas at supply.